Terms & Conditions

Next Door Wood Store terms of use
PLEASE NOTE: By using this site you agree to the following Terms & Conditions.
This page tells you the Terms & Conditions on which you may make use of the Next Door Wood Store (the "Site"), as a guest
We may update these Terms & Conditions from time to time and will notify such changes to you by uploading them on the Site. By using the Site you agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions then please do not use the Site.
1. About Us
The Next Door Wood Store is a website operated by The National Community Wood Recycling Project (“We”) on behalf of the Next Door Wood Store group of wood recycling enterprises (“Enterprises”).  A full list of Enterprises can be found here.  NCWRP is registered in England and Wales under company number 4626984 with registered office address at 94 Highdown Road, Hove, BN3 6EA.  Our VAT number is 833974887.
2. Service Provided by the Next Door Wood Store
Please note that we only provide information about products available from our Enterprises.  The contract for purchase of goods is between you and that Enterprise, and is subject to these Terms & Conditions and to the additional terms and conditions of that Enterprise which can be found via a link on the product page.
We make no warranty that any item purchased via a link on Next Door Wood Store is of satisfactory quality, as described or fit for purpose and any such warranty is disclaimed by us.  At no time do we manufacture or posses any items offered for sale through the Site and we do not review or control, and are not responsible in any way for, listings provided by Enterprises.
 This disclaimer does not affect your statutory rights against the Enterprise.
This site is only intended for use by people resident in the United Kingdom. The Enterprises do not accept orders from outside the United Kingdom.
Complaints about a specific Enterprise or product must be sent to them through the contact details provided for resolution directly with them.
3. Making a Purchase
Each order you place is an offer by you to purchase the goods specified within it subject to these Terms & Conditions and any additional terms and conditions notified to you by the Enterprise.
No order shall be deemed to be accepted by the Enterprise until the Enterprise issues an email acknowledgement of order and receives payment.
The contract will relate only to those goods notified in the email acknowledgement of order.
4. Payment methods
Next Door Wood Store does not accept payments for the products you see listed on the Site, we put you in touch with the Enterprises that manufacture the items and payments go direct to the manufacturer.

For your safety all of our Enterprises use PayPal to accept payments for the goods. When you place your order you will receive an inovice and you can pay instantly using your credit card or bank account, simply by clicking on the payment button in the invoice.

PayPal is safe because PayPal hides your financial details so you don't have to share them online. PayPal also protect your purchases so just in case there's a problem, you can get your money back. Terms and conditions apply.
5. Refusal of transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
6. Delivery arrangements
Our products are delivered to you by TNT or via alternative carriers where this is more cost effective. When in stock we can organise for goods to be sent to you on a 48-hour turnaround. The cost of shipping will vary depending on the weight, size and shape of the item you purchase. Shipping costs may vary but will usually start from £11.59 per order. Some of our large and heavy items will be delivered to you on a pallet and these prices will start from just under £50. Please make sure you are aware of the cost of shipping before agreeing to your purchase as some of our products are very heavy and bulky and hence can attract large shipping charges. Bespoke or unusual items may be subject to agreed manufacturing times and special delivery arrangements.
7. Returns
If you wish to discuss or organise a return, exchange or refund of any item, please contact the Enterprise directly using the contact facility on the Site.
If you are buying item(s) as a consumer, you can cancel the contract at any time within seven working days, beginning on the day after you received the item. In this case, you will receive a full refund of the price paid including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
To cancel the contract, contact the Enterprise by email or telephone and quote the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or described incorrectly.
You do not have any right to cancel a Contract for the supply of any products that have been made, adapted or personalised to your specification
Details of this cancellation right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation.
If you wish to return an item outside this period for example if it is faulty or not as described, the Enterprise will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time.  They will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day they confirmed to you via e-mail that you were entitled to a refund for the defective product.  Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
8. Using the Site
Accessing the Site
Access to the Site is permitted on a temporary basis, and We reserve the right to withdraw or amend the service We provide on the Site without notice (see below). We will not be liable if for any reason the Site is unavailable at any time or for any period.
From time to time, We may restrict access to some parts of the Site, or the entirety of the Site, to users who have registered with us.
If you are provided with a password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
When using the Site, you must comply with the provisions of our acceptable use policy.
You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in the Site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from the Site for your personal reference and you may draw the attention of others within your organisation to material posted on the Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on the Site must always be acknowledged.
You must not use any part of the materials on the Site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of the Site in breach of these terms of use, your right to use any the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted
Commentary and other materials posted on the Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Site, or by anyone who may be informed of any of its contents.

The Site changes regularly
We aim to update the Site regularly, and may change the content at any time. If the need arises, We may suspend access to the Site, or close them indefinitely. Any of the material on the Site may be out of date at any given time, and We are under no obligation to update such material.

Our liability
The material displayed on the Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, We and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Site or in connection with the use, inability to use, or results of the use of the Site, any of the websites linked to it and any materials posted on it, including, without limitation any liability for:

loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, or our liability for deceit or fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to the Site
We process information about you in accordance with our privacy policy. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.

Uploading material to the Site
Whenever you make use of a feature that allows you to upload material to the Site, or to make contact with other users of the Site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
We have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to any the Site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Site. We have the right to remove any material or posting you make on the Site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.

Viruses, hacking and other offences
You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on them, or on any website linked to them.

Linking to the Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
The Site must not be framed on any otherwerbsite, nor may you create a link to any part of the Site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.
If you wish to make any use of material on the Site other than that set out above, please address your request to

Links from the Site
Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to the Site although We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes We make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the Site.

Next Door Wood Store – Privacy Policy
This privacy policy sets out how Next Door Wood Store uses and protects any information that you give Next Door Wood Store when you use this website.
Next Door Wood Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Next Door Wood Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 December 2010.
What we collect
Please note that when you contact an Enterprise in via a form on our Site in order to make a purchase a copy of your enquiry will be sent to Next Door Wood Store as well as to the Enterprise, and we will store this information.
We may collect the following information:


    contact information including email address

    demographic information such as postcode, preferences and interests

    other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

          Internal record keeping.

          We may use the information to improve our products and services.

          We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

          From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Your concerns
If you have any concerns about material which appears on any of the Site, please contact us by post at the following address; NCWRP, 39-42 East Street, Brighton, BN1 1HL. Alternatively you may call us on 01273 203040. You may also contact us via the contact page on the site.